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Character traits like trustworthiness, integrity, authenticity and respect are like "money in the bank" when it comes to dealing with unhappy parents. But dealing with a parent on a power trip takes special care. Here's how to identify and deal with three common types:

D3Data

Network Video Management System

www.d3data.com, Software, $1,200 and up

With talk among educators and politicians revealing little likelihood for comprehensive federal reform of the nation's high schools, state governors are vowing to undertake the job themselves to improve student achievement and graduation rates and prepare graduates for college and the workplace.

Boosting Technology and Communication in Big Apple

Security issues continue to be a top concern in New York City's 1,300-plus schools, highlighted by the recent arrest of a high school principal accused of tussling with a police officer stationed in the building.

The heart-breaking stories are on www.sesame.org, Web site of SESAME, Stop Educator Sexual Abuse, Misconduct & Exploitation. Often, the victim is the trusting, innocent teacher's pet and the teacher is well-liked by peers and students alike.

For all of the scientific, technological, Olympic and other golden accomplishments that Americans are used to having as a source of national pride, there's one concept that the nation as a whole has not grasped--the importance of learning a second language.

With the camera rolling,17-year-old Lara Wilinsky faced an amiable-looking older couple. It was her first interview as a journalist, and Wilinsky wondered how exactly to ask about the night the couple's daughter was murdered.

If you've read many research reports, you're familiar with the statement Further research on this topic is needed. You may have thought it a self-serving statement, coming from a researcher who no doubt dreams of additional funding. But when it comes to answering questions about what grade-span configurations are best, nearly everyone agrees: Further research is needed. Existing research does, however, offer some direction--and food for thought.

Polycom

SoundStation 2

www.polycom.com, Hardware, $599 and up

Frank Wang knew he was green to the world of textbook publishing. "A few days after I defended my MIT thesis I literally got in my Honda and started driving to Oklahoma," he says. A top seat at Saxon Publishers, where Wang had helped out since high school, awaited him during that spring of 1991.

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