Running an IT department is hard enough under any circumstances, but imagine doing it at one of the world's preeminent technology companies. Your customers aren't haplessly trying to set up their voicemail; they're experts in technology and expect it to work.
In that sense, you might think Ben Fried, Google's CIO, has one of the toughest jobs in existence. On the other hand, few CIOs can boast a company culture as supportive of technology.
As part of our series on the future of corporate IT, I gave Fried a call and asked him about his job, and where he thinks the industry is going. An edited version of our conversation is below.