No strike, but Seattle schools struggling with new software

Monday, September 9, 2013

The start of the school year in Seattle may not have been disrupted by a teachers strike, but the introduction of a new software program is causing problems for many students and their families.

Some students aren’t listed as enrolled in schools they attended last year. Schedules for high-school and middle-school students have more problems than usual. Parents reportedly have been lining up at the district’s headquarters, trying to get answers, and school counselors and secretaries have been working very late to make fixes.

At Ingraham High, the counseling office’s phone line has a recorded message saying it is “experiencing extremely high call volumes” and urging students to leave just one voice mail or email, not multiple ones.

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