Survey Shows Dissatisfaction with Indianapolis Public Schools

Wednesday, October 31, 2012

A slight majority of more than 7,000 residents in the Indianapolis Public Schools district are dissatisfied with the school system, according to surveys conducted in late summer by a coalition of community groups, including IPS itself.

Fifty-two percent of respondents gave IPS a score of 6 or lower on a 10-point scale, which the survey sponsors counted as being “dissatisfied stakeholders.” The remaining 48 percent of respondents were categorized as satisfied or enthusiastic about the school system.

The trouble for IPS is that there is a large gap between the number of people dissatisfied and those known as “loyal enthusiasts,” who gave the district scores of 9 or 10. This so-called “net promoter score”—used in many for-profit industries—registers at minus-24 for IPS.

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