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When a school district places an order with CDI, Chris Bristow swings into action

As the operations manager for the company, she oversees the delivery of units to customers—and sometimes a lot more.

CDI ships between 13,000 to 18,000 computers a month, and Bristow's team of 67 workers can process up to 1,000 units a day. Some orders can involve hundreds of computers, others may be a single laptop for a teacher.

Bristow's goal is to get them out of the warehouse within two days, with delivery scheduled within three to five business days. Damaged or incomplete orders aren't acceptable.

"I want the customer to have the most professional experience possible," she said.

Bristow doesn't just handle deliveries. Her team will also work with districts to set up computers within a school and haul away old equipment. Sometimes that's done through partners, sometimes with CDI 's own staff.

CDI staffers recently flew down to a small school district outside Waco, Texas, to set up 300 computers. They flew in on a Monday and returned to Toronto on Friday after recycling the old equipment and making sure the new gear was working perfectly.

"If districts have a big rollout, we'll help them with that," Bristow said. "I think it's something that sets us apart from everybody else."

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