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Administrator Profile

While a gentle, silent type, this big-city superintendent has made sweeping system changes

With a girlish belly laugh, she sounds half her age. But make no mistake: Colleen Wilcox draws from decades of experience in energizing Santa Clara County's 1,600-staff members in a system of 32 high- and low-income K-14 and community college districts.

December 1999. Justin Colonna, a 23-year-old college student from Eugene, Ore., died in a snowstorm while hiking 12,300 feet up on a Colorado peak.