Cybersecurity

This school district empowers parents by giving them direct access to IT

Chris Saxon, IT director at the Cherokee County School District in Georgia, and his team created an IT "call center" for families dedicated for providing troubleshooting assistance for their child's devices and other issues. "For our folks in IT, it's easy to see how they're being helpful when they're in their classroom fixing their panel, printer or laptop," he says. "But they don't understand that when things are going wrong, a lot of folks are working behind the scenes to make it right."